Ask Mercari to Stop Banning Proxy Service Accounts.

Proxy services have helped tens of thousands of people around the world buy from Mercari Japan. If you’d like to continue using White Rabbit Express to buy from Mercari, we need you to make your voice heard.

As many of your already know, Mercari recently banned our account from their Japan marketplace app. Presently we can still buy a limited number of items using personal accounts, but due to extra costs we’ve had to significantly increase our service fees.

Read our Open Letter to Mercari

We need your voice

Mercari Japan is a one-of-a-kind source for hard-to-find pre-loved clothes, collectables and other items. Let Mercari know much you love their platform, and how unhappy you are about their decision to ban proxy service accounts like White Rabbit Express.

4 Ways To Make Your Voice Heard.

1. Retweet this message to Mercari's CEO and COO.

2. Send Mercari an email.

Share your feelings about Mercari Japan's ban on proxy services in an email.

3. Complain to Mercari in a Google Business Review.

Let Mercari know how you feel about banning our account in a Google Business Review.

google review Complain to Mercari on Google Reviews

You'll need to sign-in with a Google Account.

4. Contact Mercari on Facebook.

Let Mercari know how you feel about banning our account in a Facebook Review.

google review


We thank you for your support! Hopefully together we can convince Mercari to rethink these policies. Feel free to send them multiple messages throughout the week!

—The White Rabbit Express Team