White Rabbit’s Operations team is on a mission to delight the tens of thousands of customers around the world who rely on our products and services like Blackship and White Rabbit Express. We’re an operational team that focuses on delivering excellent customer care and being there for consumers when they need us most. Our team engages customers across the globe through our online resources, social outreach, and one-on-one care via live chat. We represent the voice of the consumer and work closely with cross-functional teams across White Rabbit to make our products, policies and processes better. We're looking for people with excellent analytical and communication skills who are passionate about the customer and helping them get the most out of White Rabbit.
You are passionate about Japanese products and culture and White Rabbit’s products and services and want to help us succeed in international markets. The White Rabbit Operations team is focused on providing outstanding service for White Rabbit users across multiple products and languages through all aspects of support operations.
As a Customer Service Associate, you will have in-depth knowledge of the product and support a multilingual team of specialists who manage fulfillment and marketing for our products. Along with helping customers, you will investigate and troubleshoot bugs and ensure consumer feedback flows to the product team to drive improvements. You’ll work to advocate for your users, develop the support strategy for your products and work closely with the White Rabbit’s Engineering, Fulfillment, and Marketing teams as a product expert and end-user champion.
White Rabbit Operations team supports a wide variety of products, from Japanese language products to proxy buying, auction bidding, and package forwarding services, and our customers include consumers, collectors, retailers, partners and our own internal team members.